Exchange Policy
At Gaura Zewels, we want you to love every piece you receive. If your purchase is not quite right, we’re happy to assist with an exchange, subject to the terms below.
Eligibility for Exchange
We accept exchange requests within 7 days of delivery.
To be eligible for an exchange:
- The product must be unused, unworn and in its original condition.
- The product must be returned with all original packaging, tags, cards and accessories, if applicable.
- The product should not have any signs of damage, scratches, stains, alteration or wear.
- The product must be returned in the original packaging provided by Gaura Zewels.
- Exchange requests must be raised within 7 days from the date of delivery.
Products that have been worn, altered, damaged or used cannot be accepted for exchange.
How to Request an Exchange
To request an exchange, please contact us within 7 days of receiving your order.
Please share:
- Order number
- Product name
- Reason for exchange
- Clear photographs/videos of the product and packaging, if requested
Our team will review your request and confirm whether the product is eligible for exchange.
Exchange Process
Once your exchange request is approved:
- We will provide the necessary instructions for returning the product.
- The product will be inspected after it reaches us.
- Once the product passes our quality check, the exchange will be processed.
- The replacement product will be shipped to the address provided in the original order.
Exchange is subject to product availability. If the requested replacement is unavailable, our team will contact you with the available options.
Damaged or Incorrect Products
We take great care while packing every order. However, if you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
Please share clear photographs and/or an unboxing video showing the product and packaging. Our team will review the issue and assist you with the appropriate resolution.
We strongly recommend recording an unboxing video when opening your package, especially for high-value orders.
Non-Exchangeable Products
The following products may not be eligible for exchange:
- Products that have been worn or used
- Products damaged after delivery
- Products with missing tags, packaging or accessories
- Products that have been altered or modified
- Products returned after the applicable exchange period
- Products damaged due to improper handling or storage
Exchange Shipping Charges
For exchanges due to size, preference or any other reason not related to a product defect, applicable shipping or reverse-pickup charges may be deducted or charged separately.
If the product received is damaged, defective or incorrect, Gaura Zewels will review the issue and provide the appropriate resolution.
Important Note
All exchange requests are subject to quality inspection and approval by our team.
The final decision regarding the eligibility of a product for exchange will be made after inspection.
Please ensure that you securely pack the product before sending it back to avoid damage during transit.
For any questions regarding our Exchange Policy, please contact our customer support team through the contact details provided on our website.
Gaura Zewels reserves the right to update or modify this Exchange Policy at any time without prior notice.